Terms & Conditions

Hi All! 

We love our customers and are always happy to share our products with new shops! 

Here’s the brief terms and conditions we have. 

  1. Minimum Order Value 

For wholesale customers of Rocket & Rose the minimum order value is £100 excluding delivery costs.  Free UK shipping will be offered on orders over £150 and £175 on European orders. New customers are requested to complete a new customer form. 

  1. How to place order 
  • Submit your order via our wholesale site at www.rocketandrosetrade.com
  • You must be a registered user to view this site. If you have not yet registered, please contact us by email ally@rocketandrose.com as the website is password protected.
  • Call our customer service 01837 682827
  • Email your order to ally@rocketandrose.com. An order number will be issued and sent to you by return email.
  • Order amendments must be made by close of business on the date of order. 
  1. MSRP 

Products or goods purchased from Rocket & Rose shall only be sold at our suggested retail price (MSRP). In the event the Wholesale Account chooses to place the products or goods for sale at a discount, the Wholesale Account shall not discount the products more than 20% below MSRP. Permission for special sale events beyond the 20% discount by the Wholesale Account must be requested in writing to Rocket & Rose. 

  1. Wholesale Pricing

All prices are listed in GBP. All authorised retailers will receive approximately 50% off the MSRP, plus the cost of shipping. Prices are subject to change without notice. We will cover the shipping for any UK orders over £150 and £175 on European orders. We cover the cost of postal insurance for any shipments through Royal Mail or DHL. 

  1. Returns

Rocket & Rose has chosen to set very low minimum order values (£100) to meet our customers expectations and allow them to discover new products easily. The consequence to this is that we do not manage returns. 

If an item is damaged or does not conform with the product description available on our platform, please notify us directly via email at ally@rocketandrose.com

  1. Payments 

Rocket & Rose accept credit/ debit card payments through shopify payments, paypal or payments through Klarna on instalments.  Customers can apply for up to 60 day payment terms through Klarna to spread the payments on orders.

     7.   Shipping 

Shipping is not included in the cost of goods. On all orders shipping will be charged on each invoice at a rate £15.

UK Orders over £150 will be shipped for free.

European Orders over £175 will be shipped for free. 

  1. Damages and Defects

Please inspect all shipments immediately upon arrival. Please contact Rocket & Rose at ally@rocketandrose.com within 5 days of receipt of damaged or defective shipments. Returned merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 15 days after receipt. 

  1. Delivery Window 

Please allow 6-10days from the time of your order for completion of items. Larger orders may require more time; please contact me for information about availability.

  1. Shipping International Orders

On all orders shipping will be charged on each invoice at a rate £15.

International Orders over £175 will be shipped for free.

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